Safety & Privacy
Safety and privacy are not features — they are constraints that govern every part of NexoAid.
NexoAid coordinates help during the worst moments of people’s lives. That responsibility shapes our defaults: protect the vulnerable, expose nothing private, and never put an untrained person in harm’s way.
Our standing commitments
- NexoAid does not predict earthquakes.
- NexoAid does not replace official emergency services.
- Citizen reports require verification before public display.
- Missing-person matches are private and human-reviewed.
- Deceased reports are private and human-reviewed.
- Do not enter collapsed or unsafe structures unless you are trained and authorized.
- In a life-threatening emergency, contact local emergency services first.
- NexoAid no predice terremotos.
- NexoAid no reemplaza a los servicios de emergencia oficiales.
- Los reportes ciudadanos requieren verificación antes de mostrarse públicamente.
- Las coincidencias de personas desaparecidas son privadas y revisadas por personas.
- Los reportes de fallecidos son privados y revisados por personas.
- No entres a estructuras colapsadas o inseguras a menos que tengas capacitación y autorización.
- En una emergencia que ponga en riesgo la vida, contacta primero a los servicios de emergencia locales.
Protecting victims and responders
NexoAid uses role-based visibility. Public surfaces show only public-safe fields. Restricted information — exact responder counts, private contacts and sensitive case details — is marked official-only and is never serialized into public exports.
- No facial recognition and no automated identity matching, ever.
- Missing-person matches are private and confirmed by human review.
- Deceased reports are private and human-reviewed — never automated, never public.
- Citizen reports are verified before they are shown publicly.
Data we keep private
Private contact details, precise locations of vulnerable individuals, and identity-linked records are restricted to authorized officials. Public maps and the data export carry only what is safe to share.
Staying safe in the field
Do not enter collapsed or unsafe structures unless you are trained and authorized. Route help to verified collection points rather than driving supplies into damaged areas. NexoAid's copy is designed to keep civilians out of danger, not to send them into it.
In a life-threatening emergency
NexoAid supports emergency coordination but does not replace official emergency services. In a life-threatening emergency, contact your local authorities first. Contact your local emergency services first; use NexoAid to coordinate once you are safe.